Customer Service Representative CV Example
A customer service CV should prove that you resolve problems, communicate clearly and stay reliable under pressure. Show the channels you have worked on, such as phone, email, live chat and face to face, the volume you handled, and the results you achieved against targets for quality, speed or satisfaction.
This example follows UK conventions: two pages at most, British spelling and a personal statement at the top.
Example customer service representative personal statement
Customer service adviser with four years' experience in a high-volume contact centre for a utilities provider. Handles billing and account queries by phone, email and live chat, consistently meeting quality and resolution targets. Trusted with escalated complaints and with buddying new starters. Looking for a senior adviser or team leader role.
Key skills for a customer service representative CV
- Inbound and outbound call handling
- Email and live chat support
- Complaint handling and de-escalation
- CRM and ticketing systems
- Accurate data entry and record keeping
- Product and policy knowledge
- Working to quality, handling time and satisfaction targets
- Supporting vulnerable customers with empathy
Example work experience bullet points
- Handled an average of 60 inbound calls a day on billing and account queries, resolving most at first contact.
- Maintained quality assurance scores above the team target throughout the last two years.
- Managed escalated complaints through to resolution, liaising with the billing and field teams and keeping customers updated.
- Buddied eight new starters during their first month, covering systems, call structure and compliance.
- Suggested a change to the online account help page that reduced repeat calls about meter readings.
- Moved between phone, email and live chat queues at short notice to cover peaks in demand.
How to write your customer service representative CV
- Include volumes and targets where you can do so honestly: calls per day, response times, quality scores.
- Name the CRM, telephony or ticketing systems you have used.
- Show progression in trust: escalations, training others, covering for a team leader.
- Give one example of turning round a difficult situation.
- Match the advert's wording for channels and customer type, such as business or consumer.
UK CV or US resume?
In the UK this role is more often advertised as customer service adviser, advisor or assistant, and 'contact centre' is the usual term. In the US, 'customer service representative' and 'call center' are standard. For a US application, use the word resume, American spelling and a single page if you are early in your career.
Frequently asked questions
What skills should I put on a customer service CV?
Communication, problem solving, complaint handling, patience and accuracy, alongside practical skills such as CRM systems, call handling, live chat and working to targets. Support each with an example.
How do I write a customer service CV with no experience?
Use any role where you dealt with people: retail, hospitality, volunteering or school and university activities. Emphasise reliability, communication and handling difficult situations calmly.
Should I include performance figures?
Yes, if they are accurate and you can discuss them at interview. Call volumes, quality scores and satisfaction ratings give recruiters a clear picture of your level.